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On-Campus: UMBC Student Employment

Student IT Support Specialist

April 5, 2021 4:16 PM
UMBCworks Position:  9324981 - Apply TODAY!

PLEASE NOTE:  Start date is estimated as June 1, 2021 dependent on university return to work guidelines.

Job Description:

The Student IT Support Specialist is responsible for assisting in the day-to-day operations of the Windows and Macintosh based computing infrastructure both on and off campus.  This includes all aspects of customer support including but not limited to:

  • Format, install, and patch operating system software.
  • Install third party software.
  • Maintaining technical documentation for both internal and external use.
  • Provide direct support to faculty, staff, and students.
  • Troubleshoot hardware, software, and printer problems in the Windows Active Directory and Macintosh environment.
  • Troubleshoot network connectivity problems and take appropriate action to resolve the problem.
  • Image labs across both PC and Mac platforms
  • Implement and keep good data security regimes.
  • Providing direct user support via DoIT’s ticket tracking system.
  • Support all mobile technologies for faculty, staff and students.

It is expected that the student can work in a team environment with assistance and guidance from full time staff.  Also, it is expected that the student can work in a self-directed manner once assigned tasks; work with others as necessary to complete those tasks under minimal direct supervision.   The incumbent is expected to resolve customer support tickets in a timely manner with appropriate communication and follow through which frequently involves independent judgment.